Our policy lasts 15 days after delivery. If 15 days have gone by since delivery of your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchange can only be for the same item(s). Please include an additional $8 check to cover the restocking, handling and re-shipping costs for your exchange. All checks should be made payable to U-JAM Fitness.
U-JAM Fitness reserves the right to refuse any exchanges not meeting any or all of these requirements.
CLEARANCE ITEMS (if applicable)
Unfortunately clearance items cannot be refunded or exchanged.
4 SIMPLE STEPS TO RETURN/EXCHANGE YOUR ITEM
1. Download the U-Jam Fitness Return Form_V4.1. Returns will be refused if this form is not included in the return or exchange.
2. Please specify on the form if you wish to return or exchange each item.
3. Package the item(s) you wish to return using our re-sealable envelope and include a check payable to U-Jam Fitness based on the instructions above.
4. Ship it back to us to the address on the return form. Please note you will be responsible for all shipping costs. It is recommended that you use a shipping method that has a tracking option, such as UPS or USPS, for your return. U-JAM Fitness is not responsible for items lost during shipping.
Once the item is received we will send out a replacement in our next set of shipments.
If you have any other questions please email us at: [email protected]